Privacy Policy
This Privacy Policy explains how DeepSchool (“we”, “our”, or “us”) collects, uses, discloses, and protects your information when you use our website, apps, and services (collectively, the “Services”). By using our Services, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide
- Account & Profile: name, email, grade/board/class, school, parent/teacher details.
- Learning Data: answers, attempts, time-on-task, hints viewed, mastery estimates (BKT/DKT), streaks, badges.
- Purchases: plan type, transaction IDs, billing contact (payment cards handled by our payment processors).
- Support & Feedback: messages, ratings, surveys.
1.2 Information Collected Automatically
- Device/Usage: IP address, device and browser info, app version, crash logs, pages/screens viewed, referrals.
- Cookies/SDKs: session cookies, auth tokens, analytics identifiers.
- Approx. Location: derived from IP for localization and fraud prevention (not precise geolocation).
1.3 Information from Others
- Parents/Teachers/Schools: roster, class, permissions.
- Payment Providers: payment status, receipts.
- Single Sign-On (if used): name, email, profile ID.
2. How We Use Information
- Deliver and improve the Services, content, and features.
- Personalize learning paths using BKT/DKT and adaptive models.
- Provide dashboards, progress reports, and insights for students, parents, and teachers.
- Process payments, subscriptions, and account administration.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Analyze usage to improve performance, reliability, and UX.
- Communicate about updates, new features, and support (you can opt out of non-essential emails).
- Comply with legal obligations and enforce terms.
3. Legal Bases (GDPR/Comparable)
Where applicable (e.g., EEA/UK), we rely on: (a) Contract to provide Services; (b) Legitimate Interests (e.g., security, analytics, product improvement); (c) Consent (e.g., certain cookies/marketing); (d) Legal Obligations.
5. Data Retention
We retain personal data for as long as necessary to provide the Services and for legitimate business needs (e.g., compliance, dispute resolution), then delete or anonymize it per our retention schedules. You may request deletion (see “Your Rights”).
6. Security
We use technical and organizational safeguards (encryption in transit, least-privilege access, audit logging). However, no system is 100% secure. Report security issues to support@deepschool.in.
7. Children’s Privacy
Our Services are designed for K–12 learners with parental/guardian or school involvement. Where required by law (e.g., COPPA/India DPDP when applicable), we obtain consent from parents or schools acting as agents for consent. Guardians and schools can review and delete a child’s information by contacting us.
8. Your Rights & Choices
- Access/Correction/Deletion: request a copy, fix mistakes, or delete your data.
- Portability: request export of certain data in a portable format.
- Objection/Restriction: object to or restrict certain processing (where applicable).
- Consent withdrawal: withdraw consent at any time (doesn’t affect prior processing).
- Marketing opt-out: unsubscribe links in emails or in-app controls.
Submit requests via privacy@deepschool.in. We may verify your identity before responding.
10. International Data Transfers
We may process data in countries different from yours. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.
11. Third-Party Services
Our Services may link to third-party sites or integrate third-party SDKs (analytics, payments, cloud). Their practices are governed by their privacy policies.
12. Changes to this Policy
We may update this Policy. When we do, we’ll revise the “Last updated” date and, where appropriate, provide additional notice.
13. Contact Us
DeepSchoolEmail: privacy@deepschool.in
Support: support@deepschool.in